Inspirational Leadership
“Inspirational Leadership is at the heart of every successful sales and service interaction”
Inspired leaders operate from their hearts and minds bringing their love, passion, skills and enthusiasm to all client interactions. They recognise the importance of not only meeting their clients business needs but also their emotional needs. What determines repeat and referral business is the emotions the client “FEELS” about you and your business.
Inspired leaders experience positive rewards every day that come from creating positive experiences for all those they connect with.
They see work as a wonderful opportunity to serve and help people rather than being a means to an end or a way to create income.
Every interaction we have with a customer is a moment of truth that influences the feelings the customer holds about the sales or service professional and the business. Therefore it is important to ensure our moments of truth are positive and inspiring.
An Inspirational Leader is a “positive inspirational role model”
The intention of the Inspirational Leadership program is to build the capacity of participants “to deliver positive sales and service experiences in every customer interaction” by being a more “positive inspirational leader.”
About the program:
Inspirational Leadership is a professional development program designed to enhance the emotional intelligence, well being and performance of sales and service professionals.
Participants can enhance their journey to being a more positive inspirational role model by going within and accessing the sub conscious beliefs and emotions that have defined their lives so far. They will engage in activities and exercises to identify and change limiting beliefs to allow more success, happiness and less stress.
Program overview:
Find - Keep - Grow model
For a business to be successful it must continually find new clients, keep its existing clients and grow the business. Participants will consider their role in each of these areas and set goals.
Meeting clients emotional and business needs
Participants will identify the business expectations and needs of their clients and how they themselves like to be treated when they are a customer. Awareness and skills will be developed to meet clients emotional needs - the key to success in every relationship and business.
The qualities of Inspirational Leaders
Participants will identify inspirational leaders and their qualities, then choose key qualities they desire to be more of at work and in life.
Underlying beliefs and emotions
In groups, participants will identify, understand and develop congruent beliefs, emotions and behaviours for the key qualities of Inspirational Leadership.
The psychology of how the mind works
Discover how our subconscious beliefs and emotional patterns influence our behaviours and results. From conception almost we have been soaking up emotions and beliefs from our environment - some are positive while some no longer serve us and can be a barrier to achieving our goals. The apparent beliefs and emotions of inspirational leaders will be considered in this segment.
Personal beliefs and emotions
Based on the qualities of inspirational leadership previously chosen to build on for work and life, participants will identify and understand their own beneficial and limiting emotional patterns.
Changing personal beliefs and emotions
Participants will become proficient with the use of a range of techniques and tools to change their beliefs and emotions to develop their inspirational leadership qualities. For example, the ‘Scramble’ technique (NLP), a reactive and proactive process
L.O.V.E. Strategy
Love, Openness, Virtues and Evolving are strategies to support being a positive inspirational role model and leader. Discover how to utilise these strategies to continuously make changes and enhance personal beliefs and emotions for success.
Personal Mission
A mission statement is a combination of a vision and actions / behaviours. Participants will develop their own personal mission to easily understand their life purpose and to be in integrity with themselves as inspirational leaders.
Why attend the Inspirational Leadership program?
Inspirational leadership is about taking responsibility for one’s free will and consciously choosing how to contribute one’s innate and learned gifts, talents and qualities to serve our human family in these challenging times.More success and happiness or less stress and misery in any area of our life comes from changing the way we think and feel, as our thoughts and feelings determine our behaviour and results. As we create our own reality by our beliefs, thoughts and feelings, we can also create success, health and happiness. In this exciting new program participants will have the opportunity to learn life transforming tools to enjoy more happiness and success in all areas of their life.
Possible benefits of Inspirational Leadership for the business:
Happier staff means higher performance and more commitment to sales and service
Less stressed staff and more positive customer interactions
Higher staff morale & less staff turnover
Less downtime, sickness and time away from work
Increased loyalty
Improved customer satisfaction
Increased sales and profits
To book this exciting two day program for your team please contact:
Carol Cooper Telephone: 0417022688 E-mail: carolcooper@gotalk.net.au
Phil Morley Telephone: 0466217775 Email: love2connect@vmdirect.com
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