Real Estate Training Programs followed by testimonials
Welcome to Success Habits Real Estate training programs for Real Estate professionals
Programs at a glance:
Inspired Leadership
First Class Relationship Marketing
Results Focused Sales Training
Agency X Factor Customer Service
Developing the X Factor Service Culture
Key Note presentation:
Property Management Leadership and Service Excellence
INSPIRED LEADERSHIP – a new paradigm for creating a loyal high performance team
Are you losing good people to the competition?
Are your staff just turning up or are they excited to be at work?
Is your team committed to the success of your business?
Do you want to maximize the performance of your team?
Do you want to grow your business to the next level?
All successful businesses are the result of inspirational leadership. Great leaders know the difference between motivation and inspiration. When people are inspired they love where they work and what they do and this forms the foundation of a loyal high performance team committed to the success of your business.
When your people are happy they not only become your biggest supporter they will be your greatest asset in growing your business. Great teams attract more great people making you the preferred employer of choice and a happy team will consistently create positive experiences in every situation, which are the building blocks for creating customers for life.
Learn about: Inspirational Leadership
• The difference between motivation and inspiration
• What it takes to inspire others
• The five streams of appreciation
• What truly motivates your people
Whether you want to maximize the performance of your team or take your business to a new level Inspired Leadership will provide you with the skills and strategies to take immediate action.
Half day program for all sales managers, principals and new leaders
Testimonial
I found the leadership program extremely inspiring and informative. Information was presented in a hands-on format that will make it much easier to take back to the workplace. A final review of key elements at the end of the session made for great recall of the session and the different aspects which each individual found to be the most important. I will definitely be implementing some of the aspects covered during the session into our in house training and reviews.
Tania
GENERAL MANAGER
First Class Relationship Marketing – Customers for Life
Do you find you run out of stock?
Not enough buyers or sellers?
Do you wonder why the competition got the listing?
Successful agents have a rich mine of quality prospects irrespective of the market because they understand the importance of building and maintaining first class relationships which form the basis of a raving fan club.
Having clients who rave about you and promote your business is the direct result of wooing your clients on a full time basis and focusing on their hot buttons and needs, not something you do at the last minute when you need business. It is like creating a partnership or making love for the best results you need to focus on the needs of the other person and invest your time and energy on an ongoing basis.
In this half day program you will learn:
How to develop first class relationships to build your database and business success.
How it takes only one strategy to build your data base – no cold calling necessary!
Keeping in touch strategies to continually create loyalty.
Maximise repeat and referral business through relationships.
If you want to increase your business success through first class relationship marketing the skills and strategies you take away will fast track your success.
Call Carol Cooper today to book training dates on 0417022688 or email carolcooper@gotalk.net.au
Results Focused Sales Training -Develop your selling skills and build your empire
Are your sales people and property managers a %100 confident when selling?
Do your salespeople have a high conversion ratio appraisal to list and list to sell?
Are they successful at selling your Agency – Fees – Vendor Marketing Investment – Auction – Exclusive?
Do they ask for the business?
Do they ask for referrals?
Key skills: your people will learn key sales skills to successfully navigate a sales conversation with confidence
Developing call objectives and back up objectives
Creating the mind set to be successful in sales
How to get your calls/ meeting off to a positive start
How to manage rejection at the beginning of the call
How to ask questions and gather information efficiently about customer needs
How to present solutions in a compelling way
How to address customer concerns/objections “your fee is to high” “Your price is to low” “I don’t like auction”
How to up- sell exclusive agency – auction - tender
How to sell vendor paid contribution
How to close and ask for the listing
Why Sales Habits training?
This is a skills program which means your sales people are learning sales skills they can repeat and refine. They will learn the steps for each part of a sales call and develop concsious awareness of how to make a positive connection with clients, transition from building rapport ( having a chat)to getting onto business, ask effective questions to identify client needs, present solutions to hit the clients motivation hot buttons, close, ask for the business and confidently manage client concerns.
Who would gain value from Success Habits Sales Training?
- All people who are in a sales role. I think that's every one on the team is that right in your agency?
Possible benefits for developing successful sales habits:
Confident sales people make more sales, are more productive and profitable. Your people will know how to plan and conduct a sales conversation that will lead to a more positive outcome which means more sales success and profits. Also skills are observable which means you will be able to coach your people more effectively.
This program includes exercises and practice sessions. Your sales people will learn how to consistently sell more and increase your bottom line.
Time frame: 2 days, can be delivered in modules.
To book Success Habits sales training call Carol Cooper 0417022688 or email carolcooper@gotalk.net.au
Agency X Factor Customer Service: Delivering service that sets your agency apart
Have you lost Landlords to your competitors?
Are your people pro actively caring for your customers?
Do they consistently deliver excellent service?
Do they make your agency stand out?
Has your agency got the X Factor?
Welcome to Agency X Factor a new benchmark in customer service training for Real Estate Agencies. The X Factor is designed to create a high energy positive customer focused culture that attracts more customers / clients, reduces stress and staff turnover.
Team members work together and have personal input into the type of working environment they want to create in the agency. Through four key principals they decide how they want their environment to deliver the X Factor.
- Being present
- Enjoyment and fun
- Attitude is every thing
- Make a difference
Key skills:
Developing the X Factor mindset to care for customers
How to create an X Factor culture that consistantly delivers excellence in service
How to greet customers and make them feel good
Ask questions efficiently and effectively
Present information positively to customers
How to present bad news in a more positive way
How to keep the customer on track (less waffling)
How to manage difficult customers
How to manage angry and upset customers
How to finish on a positive note
Possible benefits for your agency!
- Client and staff retention: people like to work and do business with Agencies that are focused on their well being.
- Increased profits: due to more repeat and referral business
- Less complaints and stress: when we deliver excellent service and are focused on creating a feel good feeling for our clients and customers we naturally achieve a more positive result.
Why Agency X Factor training?
To create your agencies X Factor requires the whole team salespeople, property managers and administration. “ You are only as strong as your weakest link”. Now is the time to make sure your people are supporting your business to create referral and repeat business. The Agency X Factor training provides a wonderful opportunity to bond your team together. It is one of the few programs for Real Estate agents where the whole team gets to play together on a level playing field and develop life and service skills that will take your sales business to another level.
This program includes practical exercises and practice sessions. Your people will learn how to consistently care for your customers and deliver X Factor service.
Time frame: 2 days: can be delivered in half day modules
Call Carol Cooper today to book training dates on 0417022688 or email carolcooper@gotalk.net.au
Developing the X Factor Service Culture to create a feel good experience for clients and customers.
Do you want to make your agency STAND OUT?
When you walk into your agency are you uplifted?
When you phone your people and get their voice message does it make you feel good?
Does your agency have a positive vibe?
Does your agency look inviting?
What kind of experience are your customers receiving from your agency?
What’s your point of difference?
What do clients say about your agency?
Now is the time to invest half a day with your team and focus on the type of agency you want your clients and customers to experience. Your team members will work together and have personal input into the type of working environment they want to create in the agency. Using the five BEAMS principals they will decide how they want the agency to deliver the X Factor feel good experience.
BEAMS Principals
• Being present
• Enjoyment and fun
• Attitude is every thing
• Make a difference
• Supporting each other
To create the X Factor feel good experience for your clients and customers starts within the hearts and minds of your team.
This wonderful half day session will enable and motivate your people to create the agency benchmark for creating a feel good experience for all clients and customers.
Your people will take ownership through their involvement and contribution.
Culture shift happens best when all your people are a part of the movement.
Key note presentation:
Property Management Leadership and Service Excellence
Successful property managers are leaders in the areas of service and management. They enjoy a culture of service excellence where staff are encouraged and empowered to care for landlords, tenants, internal and external customers to deliver a positive experience with every interaction.
Property managers who enjoy a positive mindset towards their role in the agency and their colleagues are more likely to remain stable in the business, be more productive and have less down time.
Property Management Leadership – a knew paradigm for delivering service excellence
The property management leadership presentation is about inspiring property managers to fully embrace their roles as leaders of service excellence in business and to step up and be a positive inspirational role model to others.
Many property managers do not see themselves as leaders, yet in their every day roles they are leading landlords, tenants, internal and external customers by providing excellent service and meeting their customers expectations. Some property managers have leadership roles with additional responsibilities to organize and supervise staff but all property managers are leaders when they are caring for their customers.
“A property management leader is a positive inspirational role model”
The key messages born out of feedback from the group combined with the presentation content are designed to inspire property managers to embrace the paradigm “positive, inspirational leadership is as a way of living and being that has many personal advantages plus benefits for landlords, tenants, colleagues, family and friends.
Real Estate companies Carol has worked with:
John McGrath NSW – Ray White Darwin – Ray White Lane Cove – Johnson and Johnson Castle Hill- Real Estate Institute NSW- Real Estate Institute Darwin – Ward Partners NSW – First Nationals NSW, Victoria, Tasmania, South Australia – Elders Real Estate, NSW, South Australia, Queensland – Jones Lang LaSalle NSW – Austcorp – Raptis Qld – Richams Realty NT – Real Estate Institute Queensland
Testimonials
I found it a treat to be taught by Carol. She clearly has a great wealth of knowledge on the importance of Marketing both in Real Estate and of yourself. I definitely took home some information that will help me with my endeavours to become a leader in the Real Estate industry. Apart from her knowledge, perhaps the most enjoyable part of Carol's class was her cheerful and approachable personality. I have no issues with referring and recommending any classes/seminars Carol conducts. Please feel free to contact me if you have any questions.
Ryan Grace: Kaplan Student - 0404 527 126
I found the course highly informative and motivating. Our lecturer Carol Cooper made the session fun and easy to concentrate. The main points I went away with were:
- Make people feel good.
- If you provide good service word will get out and you will reap the rewards
- Instant feedback for vendors is imperative
- Offer certainty to your vendor and
- Express your payment as fee not commission.
Anthony
Laing Real Estate
Thanks so much Carol you are a great teacher you were extremely informative with all processes of the real estate world.I gained lots of knowledge I was excited and very motivated from then on to go out and build my career further.Thanks again Carol it was great to know you and learn all that you had to teach.
James Dickson Sales Consultant
Barry Tyson Real Estate
This course was great. I learnt many things, for example how to overcome objections and how to obtain a listing. I would recommend other agents to participate in this course as it may help them as much as this helped me.
Michael
Strathfield
All good – not the long drawn out and agonizing process a lot of these are. The course was completed with relevance to the current situation and not at all boring. Carol did an excellent job. No problems recommending this course to others.
Ian
Richardson & Wrench Newtown
Carol is very good at communicating. Helpful and kept the attention of everyone at all times. Lovely smile!
Alexander
Richardson & Wrench Newtown
Thank you Carol for an enjoyable training session. Your presentation was excellent and kept me alert the whole time.
Coralie
Richardson & Wrench Newtown
This course provides very practical knowledge skills on how to develop the business particularly to beginners. Many thanks for Ms. Carol Cooper and I did learn a lot from her class.
Peter
Ashfield
To: Carol Cooper
What a breath of fresh air! You were bright, bubbly and captured my attention. More importantly you were very informative, used real scenarios and reiterated the basics in an interesting way. You made my yearly CPD enjoyable. Thanks.
Suzanne
L.R.E.A
I was really looking forward to this session as the market is tough at the moment. I needed some inspiration and Carol Cooper has given me just that today. Carol is very enthusiastic, energetic, beautifully groomed and makes one feel that you can do it. Inspirational!
Rita
Planet Properties
Carol Cooper provided us with an excellent presentation and showed she has a brilliant command of her subject. Her passion and enthusiasm made it a pleasurable seminar and she excelled in communicating to us all. Highly recommend her service to everyone in the industry. Thank you.
Anthony
Huxley & Partners Real Estate
I attended the CPD Training today taught by Ms Carol Cooper for four hours. I particularly enjoy Real Estate having been in the business for 33 years and has attended many seminars. This one was particularly informative and very interesting.
Julia Burns
Burns & Burns Real Estate Pymble
This course was more than I had expected. It was not your boring-go-through-the-motions course. It was informative and interesting all the way through and the time passed quickly – a sure sign of a good course. Carol Cooper’s enthusiasm was infectious and her product knowledge as well as practical experience made the course relevant.
Bradley
Northside Realtors
Carol Cooper was a delightful, enthusiastic trainer who incited comment and was engaging in her presentation. In my experience people can be embarrassed to contribute – she made us comfortable and that our continuation was worthwhile. Clear and concise in her delivery of information.
Sandra
Ray White Dural
After the 4 hour session with Miss Carol Cooper I find that she is a very good trainer. Her presentation skill is excellent. She gave all attendants the opportunity to interact in class and learn new things that is relevant to work.
Name Withheld
I recently had the pleasure of attending a course at Kaplan facilitated by Carol Cooper. I found Carol to be a highly effective trainer. Her approach is contemporary and relevant to the subject. She offers interesting observations and insights which keep the audience engaged and challenged. Thank you for the opportunity. Justine Hawkin 29.10.08
I felt the last two days were very informative in all of the modules undertakennot only in the workings of them but in the presentation process which made it easy to respond to and understand. I really found the parts of self involvement very refreshing. Bob Button 29.10.08
Taking part in exercises hands on experience
Stories from the trainer relating to situation really helps to understand different situations
Very helpful trainer very positive attitude
Penny Darling 29.10.08
The marketing course has given me the ability to self assess and grow because of the excellent way it was presented and the ability of the facilitator. I know now what I need to focus on.
Caroline Browning Caboolture Realty Property Manager 29.10.08
I liked the fact that the facilitator taught the exercises in an alternative way. She got us involved and made us think, (Instead of reading straight from the text book) I think it also helped that the trainer could relate to real life situations. The trainer was lovely “very positive” and mad the learning fun!
Larissa Ayling 29.10.08
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