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Welcome to Success Habits where we are committed to transforming lives and businesses through personal and professional development.
We offer a range of training programs: For additional information and testimonials on our training programs please click on the tabs.
Inspirational Leadership "creating a new world through Inspirational Leadership"
Creating Customers for Life "Through the feel good factor"
Sparkle Customer Service for Libraries
Sparkle Champions for Libraries
Results Focused Selling Skills for Real Estate Professionals
X Factor Service for Real Estate Agencies
Real Estate Marketing
Real Estate Leadership
Developing the X Factor Service Culture
Key note presentations:
Create Customers for Life "through the feel good factor"
The Spirit of Business " creating positive business karma"
Inspirational Leadership " creating a new world"
Play these video clips for a brief introduction to Success Habits and some of our programs.
About Success Habits Introducing SPARKLE
Successful businesses continually seek new customers keep their existing customers and are focused on growing their customer base. To do this requires a culture of sales and service that consistently delivers excellence in customer satisfaction at an exemplary level.
At Success Habits we fuse personal development with sales, service and leadership skills to enable your people to be more resourceful and skillful at creating positive profitable outcomes for customers.
100% money back guarantee:
We proudly guarantee our training if you are not 100% happy you will receive a full refund no questions asked.
Why Success Habits training?
Success Habits training is unique: we believe much of the skills and knowledge exists within the group already and it is our role to facilitate and encourage participants to reveal and share their expertise knowledge and talents. By working this way we create buy-in, enthusiasm for the program content, mutual respect and the opportunity to ad our precious gifts of learning.
This style of training and facilitation means:
- lots of exercises to encourage cross pollination and information sharing
- skills practice sessions to develop knew neurology - behaviours - habits
- games for personal growth/ individual learning
- a fun experience to promote continuous learning
Questions to grow and maintain your business
How important are raving internal and external customer fans to your business?
Are your sales people performing at their best?
How well do your admin and sales support staff support the business?
What do you currently have in place to keep your customers coming back?
What problems do you have with staff retention?
How often do your salespeople leave or go to the competition?
Do you have a star team or a team of stars?
What specific issues do you want addressed with your team?
How motivated to win the business and be successful are your team?
What is your overall team morale like?
Are they just turning up or are they excited to be there?
Whats your strategy to grow your business to another level?
Do you want to introduce change to your business?
How well do you connect with people?
Are you good at making positive lasting impressions?
Do people promote you and rave about how great you are?
Success Habits Solutions
Success Habits offers an innovative range of training programs, designed specifically to meet all of these challenges, they can be customised to satisfy any relevant issues you might be dealing with right now.
We are leading the way in the next generation of professional development by delivering training that develops new life skills and habits for effectively working with customers both internal and external.
Carol Cooper's primary focus is to make a real difference by providing programs to measurably enhance success for both individuals and business enterprise by creating the feel good factor in every customer interaction.
Your people are your investment, asset and ambassadors. They determine your success and profitability through the relationships they develop and maintain with your customers.
Training programs:
Inspirational Leadership
Creating Customers for Life - 15 personal development modules
Real Estate Training -Leadership - Sales - Delivering X Factor Service - Magic Solutions for Conflict and Stress (Property Managers) - Marketing
Sparkle Library/Council - customised service - leadership programs
Business Training programs- Leadership - Sales - Delivering X Factor Service - Magic Solutions for Conflict and Stress
Always treat your employees exactly as you want them to treat your best customers.
"Stephen Covey"
Success Habits Goals
1. Help you create an environment where staff are loyal, productive and consistently deliver excellence in sales and service to your customers.
2. Create a sensational learning environment that encourages personal and professional growth.
3. Make personal growth accessible in a professional environment.
4. Assist your business to grow by "creating customers for life"
Personal development precedes and is an essential requirement to the growth and professional development of all individuals.
"We walk our talk"
Our goal for each program is develop repeat and referral business by doing a great job after all that's what we encourage our clients to do.
Bringing your people together:
Often sales people go to sales training and service people go to service training many of our programs present an opportunity for team bonding by offering life skills blended with business skills that will benefit all people in your organisation.
"People who play together are more likely to stay together"
Carol Cooper
About Carol :
Carol comes from a business background including many years in the Real Estate industry. Carol has studied, coached and taught personal development since the early nineties and is now focused on bringing to business; the knowledge, information and skills normally found in books, special retreats and weekend seminars.
The Creating Customers for Life program has been developed as modules to be delivered monthly over a twelve month period in 4 hour sessions. After many years of seeing people go back to work after a training program and straight back to their comfort zone and old habits we acknowledge that for new habits to evolve, constant reinforcement and practice is required. By coming back to training each month the brain establishes a pattern for learning plus ones commitment to their own development is increased and new learning's are reinforced due to the constant follow up with colleagues and revision each month. Also each module has habit forming work to complete over the month which supports and fast tracks new habits.
People must feel good about themselves before they will pro actively create the feel good factor for others.
Carol Cooper
Success programs:
Creating Customers for Life program, is designed for a business environment to build and develop attitudes and behaviours to create positive customer experiences and support lasting relationships with customers. The program can be customized to reinforce the link between relationships, your vision, key performance indicators, goals, core values and issues you might be experiencing in the business.
The program comprises individual modules:
Our core program has been designed to continually expand the learning experience by building on fundamental life skills required to create the feel good factor in relationships; each module adds additional skills to further reinforce the previous modules and continuously develop conscious competence. All modules contain specific 30 day action plans to continue the development of successful habits.
You can choose from a suite of modules depending on your individual needs or customise modules for your work place.
Individual Modules
Mindset mastery your attitude determines your outcome
Creating a feel good culture
Emotional fitness- replacing poor and difficult behaviours
Strategies for creating success consciously manifesting
Power of rapport connect person to person here and now
Power of connection building long term relationships
Cracking the needs code giving them what they want
DISC behavioural preferences meeting behavioural needs
Values motivators why they do what they do
Being a STAR team player to create a winning team
Being a feel good champion step up and be your best
Language fitness consistent positive language
Recognition food for the soul
Self esteem - feel good first then give to others
Feedback the breakfast of champions
Asking and receiving to get the outcome
Service fitness service to create positive experiences
The gender bender appreciating the differences
Building a system to serve raving fans
Program outcomes:
Developing high performance and harmonious work teams
Increased sales profit results and customer satisfaction
Increased business growth though an enriched customer experience
Staff retention and reduced sickies through higher morale and staff satisfaction
Improved cohesive inter departmental working relationships
Create lifetime customers
Increased business growth through referrals and raving fans
Our modules like us are evolving:
As we are constantly evolving and learning so are our program modules and training streams. We are continuing to review our programs and develop new modules. The website will be updated regularly to reflect the modules available. If you have a subject you feel would be a good fit for developing life skills and creating the feel good factor in relationships please contact Carol.
Working together:
We are committed to working with clients whose business success relies on the success of their people. We would like to be an integral part of your companys growth by assisting you and your team to develop raving fans, repeat and referral business.
If you have needs our program modules can satisfy we would love the opportunity to speak with you. Please refer to our contact page.
Thank you for taking the time to read about Success Habits and we welcome your feedback.
Carol Cooper 0417 022 688 |
